About platform usage

View detailed and overall metrics on API usage and in turn reduce unnecessary API calls and subscription charges. Future releases will provide additional platform usage metrics.

API Usage

The API Usage report allows you to see how many API requests that your contact center makes and which clients make those requests.

API Usage report

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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