About triggers

A trigger is a resource within Genesys Cloud that allows customers to configure a reaction to specific events that occur within Genesys Cloud.

Overview

Review the requirements and purchase appropriate licenses for Genesys Cloud.

Create and manage triggers

Learn how to create triggers and set conditions for your triggers.

Examples of triggers

Some example scenarios where triggers can be implemented.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.