About triggers

Review the requirements and purchase appropriate licenses for Genesys Cloud.

• Trigger requirements
• Trigger FAQs

Learn how to create triggers and set conditions for your triggers.

• Overview of triggers
• Create a trigger
• Edit a trigger
• Delete a trigger

Some example scenarios where triggers can be implemented.

• Example of an unanswered outbound call
• Example of an email from an Operational Console event
• Example of a trigger to filter events by webhook
• Triggers with topics, sentiment, and empathy