About recording

Genesys Cloud supports call recording and screen recording.

Call recording

Learn about the Genesys Cloud call and ACD call recording. Use policies to decide which ACD calls to record and how long to retain the recordings. As a user, you can choose to record your calls and listen to them whenever you need.

About call recording

Screen recording

Record an agent’s screen during ACD interactions for quality management purposes.

About screen recording

Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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