About rule-based decisions
Using rule-based decisions, you can define specific input conditions to produce outcomes aligned with your business requirements. When business needs are more complex, multiple scenarios and variables must be considered to determine the appropriate result. With a powerful combination of rule schemas, decision tables, and Architect flows, you can effectively implement robust logic to manage every input that enters the system.
About rule-based decisions
Rule-based decisions are decisions that Genesys Cloud executes based on a series of conditions you that you define. When an input meets the conditions that you define, Genesys Cloud executes the corresponding action or the decision.
Set up rule-based decision tables
Learn how to set up rules schema and decision tables that you can use to execute decisions.
Execute rule-based decision tables
Learn how to use an Architect flow to execute a decision table.
