Add an inbound message route


The following permissions:

  • Architect > FlowView
  • Routing > Message > Manage
  • Routing > Queue > Add, Delete, Join, and View 

Create a message routing entry and associate inbound numbers or addresses with an inbound message flow. When callers message a number or address specified in the message routing configuration, Genesys Cloud routes them to the appropriate inbound message flow.

  1. Click Admin.
  2. Under Routing, click Message Routing.
  3. Click . The Message Routing page opens.
  4. Click Select flow.
  5. Begin typing the first few letters of the inbound message flow you want to use and select it from the list.
  6. To add inbound numbers or addresses to associate with the configuration, do the following:
    1. Under Addresses, click .
    2. Click Select address. All available numbers appear.
    3. Click the number you want to add.
    4. Click Add.
  7. Repeat step 6 to add more numbers.
  8. Click Save.