Access call history
If Call History is enabled, you can quickly view your call history and place calls from your call history in the client.
- Click Menu .
- Click User Inbox .
Note: Not all tabs under User Inbox are available in all versions of the client or for all agents.By default, Call History appears as the first tab under User Inbox .
Your call history shows all inbound and outbound calls.
- Outbound calls are indicated with a phone icon on the left side of the remote address (Indianapolis, IN).
- Calls with multiple participants, such as a call routed to a queue or a call that was transferred, are indicated with an Arrow next to the caller’s name (John Smith).
- To see all participants on a multiple participant call, click Arrow next to the caller’s name (John Smith).
An orange dot indicates one’s self (Agent Amy) in the list of participants.
- To call someone from your call history, click Phone .
For more information about the integrations, see About the Genesys Cloud browser extensions, About Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.