User Inbox in the client menu


Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

You can access call history, personal voicemails, evaluations, and schedule notifications through User Inbox .

  1. Click Menu .
  2. Click User Inbox .
    Note: Not all tabs under User Inbox are available in all versions of the client or for all agents.

    Call history view in the client

  3. To open a specific section, click one of the tabs, such as Voicemail

For more information, see Client interface, Access call history, Access personal voicemail, Access evaluations, and Access schedule notifications.

For more information about the integrations, see About the Genesys Cloud browser extensionsAbout Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.