About your subscription

You can download your bill and usage report, review “fair use” amounts available to you, and add on-demand resources. 

Billing and usage

Review your billing and usage information for the current billing cycle and for previous cycles.

Fair use policy

Use data storage, basic routing, and the API up to the “fair use” amounts allocated by user without charge.

On-demand resource charges

Genesys Add Ons

Feature availability for users from another platform

Learn how customers from other platforms use Genesys Cloud. The following features are not available to users from another platform:

  • On-demand resource charges
  • Genesys Add Ons