About the 8×8 integration
8x8 integration in Genesys Cloud: Feature coming soon
Use the 8×8 integration to view directories, search contacts, and make calls between 8×8 and Genesys Cloud.
Note: Only one PBX phone integration can be enabled per user in an organization.
Plan your Unified Communication integration
Use the 8×8 integration as part of the Unified Communication tools integration with Genesys Cloud.
Get the 8×8 integration
You require a 8×8 license for the integration.
Configure the 8×8 integration
Configure the 8×8 integration as a client application integration in Genesys Cloud. Give application consent in 8×8. Then, to complete the configuration, enable a Genesys Cloud setting which allows 8×8 to place calls.
Use the 8×8 integration
Use the 8×8 integration for your calls.