Use the 8×8 integration to view directories, search contacts, and make calls between 8×8 and Genesys Cloud.

Note: You can enable only one PBX phone integration per user in an organization.

Plan your Unified Communication integration

Use the 8×8 integration as part of the Unified Communication tools integration with Genesys Cloud.

Get the 8×8 integration  

The 8×8 integration is available from the Genesys AppFoundry. You must have an 8×8 license for the integration with Genesys Cloud.

Configure the 8×8 integration

Configure the 8×8 integration as a client application integration in Genesys Cloud. Give application consent in 8×8. Then, to complete the configuration, enable a Genesys Cloud setting that allows 8×8 to place calls.

Use the 8×8 integration

Use the 8×8 integration for your calls.