Genesys Cloud Voice pricing

Genesys Cloud Voice is a usage-based service. Pricing varies based on the location of your Genesys Cloud Organization region along with the to/from of each call. 

All Genesys Cloud Voice domestic and international calling rates are variable and subject to change, including, but not limited to, instances where our carriers change their rates. Porting and other Genesys Cloud Voice charges you can incur are subject to change, including but not limited to, snapback porting fees and porting escalation fees.

Note: When you port numbers to Genesys Cloud Voice, you will incur any Non-recurring charge (NRC), Monthly recurring charge (MRC), and usage fee associated with having those numbers in Genesys Cloud Voice as listed in the pricing tables contained in this article.

For more detailed pricing information, select your region.

Effective date: June 1, 2024

US East (N. Virginia) / US West (Oregon) / Canada (Central) / South America (São Paulo)

USD Inbound Toll-Free and DID prices


CAD Inbound Toll-Free and DID prices


BRL Inbound Toll-Free and DID prices


EUR Inbound Toll-Free and DID prices


GBP Inbound Toll-Free and DID prices


USD Outbound prices

The charge for a short duration call is $0.0025/call.

CAD Outbound prices

The charge for a short duration call is $0.0025/call.

BRL Outbound prices

The charge for a short duration call is $0.0025/call.

EUR Outbound prices

The charge for a short duration call is €0.002/call.

GBP Outbound prices

The charge for a short duration call is £0.0018/call.

EU (Frankfurt) / EU (Ireland) / EU (London) / EU (Zurich)

EUR Inbound Toll-Free and DID prices


GBP Inbound Toll-Free and DID prices


USD Inbound Toll-Free and DID prices


CAD Inbound Toll-Free and DID prices


BRL Inbound Toll-Free and DID prices


EUR Outbound prices

The charge for a short duration call is €0.002/call.

GBP Outbound prices

The charge for a short duration call is £0.0018/call.

USD Outbound prices

The charge for a short duration call is $0.0025/call.

CAD Outbound prices

The charge for a short duration call is $0.0025/call.

BRL Outbound prices

The charge for a short duration call is $0.0025/call.

Legal notice: When you view the current Genesys Cloud Voice rate schedule listed in this article, you agree to receive and accept all future rate changes when they post.  

For information on coverage and regulations, see Genesys Cloud Voice global coverage and regulations.

Modified date
(YYYY-MM-DD)		 Revision
2024-06-03
  • Reorganized layout such that all pricing content is in a single article. Pricing content is now available in PDF format.
  • Pricing changes effective June 1, 2024:
    1. Added regional currency rates
    2. Short duration call surcharge increase
    3. Inbound Toll-Free rate decrease for the following countries:
      • Argentina, Austria, Australia, Belgium, Brazil, Chile, Colombia, Czech Republic, Denmark, Dominican Republic, Finland, France, Greece, Italy, Japan, Mexico, Netherlands, New Zealand, Peru, Portugal, South Africa, Singapore, Spain, Sweden, Switzerland, Thailand, United Kingdom 
    4. Inbound local number (DID) rate decrease for the following countries:
      • Finland, France, Germany, Italy, Poland, Portugal, Spain, United Kingdom

Revision history prior to June 3, 2024