Genesys Cloud add-ons and pricing

Genesys digital channels include email, chat, and messaging channels. Upgrade your subscription to have digital channels as part of your Genesys Cloud interactions.

• Add Digital Channels

Upgrade your subscription to include Workforce Engagement Management (WEM) for a comprehensive workforce optimization solution that simplifies the agent experience and helps organizations drive results and employee satisfaction. If you have a WEM subscription, you can also purchase AudioHook Monitor that streams conversation audio to third-party services and further processes the audio for voice biometrics, transcription, recording, and Agent Assist.

• Add Workforce Engagement Management
• AudioHook Monitor pricing

Genesys Cloud AI is a collection of products that bring together multiple artificial intelligence (AI) disciplines in a single platform to personalize, refine, and establish advanced customer and employee experiences. Your organization can consume Genesys Cloud AI Experience tokens as you use Genesys Cloud AI, and the tokens are designed for flexibility to adapt to your changing business needs. The quantity of tokens consumed appears on your invoice. New customers and renewals include the Genesys Cloud AI (current model) and do not need to purchase add-ons. 

• About Genesys Cloud AI
• Genesys Cloud AI
• AI Experience tokens metering and pricing
• AI Experience bundle (legacy model)
• Add Genesys Predictive Engagement
• Add predictive routing
• Add Genesys Agent Assist
• About Genesys Dialog Engine Bot Flows

You can upgrade your Genesys subscription by opting for add-ons from the AppFoundry. Learn how to access the AppFoundry and the various offerings from AppFoundry.

• Add third-party apps
• Add a wallboard account
• Add BYOC Cloud or Genesys Cloud Voice
• Genesys Enhanced TTS pricing