About the Unified Communication tools integrations

Integrate Genesys Cloud with Unified Communication (UC) tools, such as Microsoft Teams and Zoom Phone to make collaboration and communication easier for your contact center agent users.

By integrating UC tools with Genesys Cloud, you combine the power of the contact center with your UC platform to provide your agents increased access to the right person to quickly resolve issues.

UC tools integration overview

Understand the different types of users, business cases, and setup variations for integrating Genesys Cloud with UC tools.


Define your integration business model

Go through the decisions to consider while you are defining your integration business model.


Integration configuration

Follow the order of setting up the integration of Genesys Cloud with one of the UC platforms for unified communications.