The following are the types of users categorized based on their login:

  • UC-only user: A user who never logs in to Genesys Cloud. Genesys Cloud placeholder accounts are created for these users through the SCIM sync into Genesys Cloud, so Genesys Cloud users can search for them, see their current UC presence, and transfer calls to them. Customers are not billed for UC-only users.
  • GC-only user: A user who logs only in to Genesys Cloud and never logs in to the UC system. This is usually an agent.
  • Hybrid user: A user who logs in to both the UC platform and Genesys Cloud.