About the Zoom Phone integration

Use the Zoom Phone integration to view directories, search contacts, and make calls between Zoom and Genesys Cloud.

Note: Only one PBX phone integration can be enabled per user in a single org.

Get the Zoom Phone integration  

The Zoom Phone integration is available from the Genesys AppFoundry. A Zoom Phone license is required for integration with Genesys Cloud.


Configure the Zoom Phone integration

Configure the Zoom Phone integration as a client application integration in Genesys Cloud. Give application consent in Zoom. Then, to complete the configuration, enable a Genesys Cloud setting that allows Zoom (and other apps) to place calls.


Use the Zoom Phone integration  

Use the Zoom Phone integration for your calls.