About the PureCloud data actions integration


Overview

The PureCloud data actions integration provides static actions and allows you to create custom actions that use the Platform API. You can use these data actions to make routing decisions within your interaction flow in Architect, to present information to your agents in Scripts, or to act on data in other ways.

The PureCloud data actions integration uses a PureCloud OAuth client to authorize access to the Platform API (Developer Center).


Get started

Review the requirements. After you create a PureCloud OAuth client and add the integration, either create a custom action or use a static action that the integration automatically generated.


Troubleshoot

Browse information about common issues. Test data actions for help debugging issues.