Predictive Engagement data in performance views

Genesys Cloud analytic views allow you to view and filter for Predictive Engagement data from interactions. This data includes whether an interaction has customer journey data and proactive information. For more information about Predictive Engagement, see About Predictive Engagement.

You can view Predictive Engagement data columns in the following analytics views:

You can filter for Predictive Engagement data in the following views:

Note: Each view has its own permissions. For permission requirements, see each view’s article.