About licenses

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Licenses and billing

Learn more about your Genesys Cloud license.

On-demand resource charges

Add resources applicable to your subscription and allow for on-demand consumption.

Genesys add-ons and pricing

Upgrade your subscription with Genesys add-ons.

Genesys Cloud add-ons

Fair use policy

Learn about the Genesys Cloud fair use policy for BYOC Cloud, Data storage, Basic Routing / IVR, API on demand, and Voice transcription.

Genesys Cloud fair use policy

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.