About billing

Review your billing and usage information for the current billing cycle and for previous cycles.

• View your billing and usage summary
• Download your bill
• View a sample bill
• Your Genesys Cloud invoice explained
• Download your usage reports 

Genesys offers all customers a Genesys Cloud fair use policy for BYOC Cloud, Data storage, Basic Routing / IVR, API on demand, and Voice transcription. 

• Genesys Cloud fair use policy

Genesys Cloud offers a convenient hourly billing model for the Genesys Cloud CX 1, 2, and 3 tiers. 

• Genesys Cloud user hour pricing

Review frequently asked questions and answers about Genesys Cloud billing.

• Billing FAQs
• Billing – Evaluations
• Billing – Ordering
• Billing – Payment and refunds
• Billing – Pricing and billing

Review example scenarios for Genesys Cloud billing.

• Billing scenarios for Genesys Agent Assist SKUs