About analytics

An action represents the steps to take to engage with visitors or to further related business outcomes. 


Availability of analytics data

Understand how Genesys Predictive Engagement's machine learning processes visitor data for reports. Learn when data results are available to you. Understand how you can select the granularity of data that appears in reports.


Reports

Learn about the Genesys Predictive Engagement reports and the performance views in Genesys Cloud CX.


Billing and usage

View your billing and usage information.