Free seating and phones


To place or receive calls, a user must select a phone every time they log in. Free seating controls whether PureCloud retains a user’s selected phone when the user is not using it.

  • When free seating is turned on, PureCloud automatically releases a user’s phone for use by another user when the user logs off, or the user’s presence is offline for 15 minutes.  
  • When free seating is turned off, a user’s selected phone remains associated with him regardless of whether the user logs out, or the user’s presence is offline. No other user can select the user’s phone at any time.  

Notes:

For more information about free seating, see Turn on free seating.  

How PureCloud associates a user with a phone

When a user logs in, PureCloud attempts to associate a phone with a user in the following ways:

  • If the user manually selects a phone, PureCloud associates the phone with the user.   
    Note: The user can select only phones that are not associated with another user.
  •  If free seating is turned on, PureCloud associates a phone with a user only if the association was already established. This could be due to a user reestablishing a connection after they lost connectivity for a short duration (less than 15 minutes).
  • If free seating is turned off, PureCloud associates a phone with a user if any of the following are true:
    • The user is already associated to a phone.
    • The user has an available phone listed as their previously used station. (PureCloud will try to associate the last known station).
    • The user has a default phone assigned. If so, and if the default phone is available, PureCloud uses it. 
  • If no phone is associated with the user, PureCloud opens without associating a phone for the user. 

For more information on selecting and deselecting a phone, see Select a phone.

How PureCloud releases a phone from a user 

PureCloud releases a user’s phone for use by another user when:

  • An admin disassociates a user from a phone in the Edit Phone page of the Telephony > Phone Management module.  
  • A user manually selects another phone or deselects a phone.   
  • Free seating is turned on and the user either logs off or the user’s presence is offline for 15 minutes.
  • A user logs off. This is true regardless of whether free seating is turned on or off.

For more information on administrative telephony functions, see Get details in the phone information panel.

For more information on selecting and deselecting a phone, see Select a phone.

The importance of a default phone 

The default phone rings the user when the user is not actively working in PureCloud. 

Incoming calls are routed to a user’s default phone, regardless of whether free seating is turned on, when all of the following conditions are met:

  • The user has a default phone.
  • The user’s presence is offline.
  • The user’s call forwarding is not enabled.
  • The user is not out of office.