Filter time-off requests by day, week, month, or agent. You can view all requests, or select to view only pending or only approved requests. Click Admin and under Workforce Management, click time-off Requests. Time-off requests for all agents appear in the list.

View from a different time zone

By default, this view uses the business unit’s time zone. Users with administrator permissions can change the displayed time zone by selecting from the list in the upper right corner of the view. This option is helpful for administrators who access the view from a different time zone.

  1. Click the View list and choose to view time-off requests by:
    • Day
    • Week
    • Month
    • Agent
    • Pending
  2. To narrow your search by column metrics, click Filter Column in the column and then select the metric from the list.
  3. To narrow your time-off request search by day, week, or month, click the calendar selector.
  4. To narrow your time-off request search by agent, click the Select Agent filter and enter the agent name.

Depending on the column heading, you can enter search terms or click Filter Column in the column and then select the metric from the list. 

  • To filter requests by type, status, or paid, click the list and select the type of request you want to view, then click Apply. The system returns matching results.
  • To filter requests by agent, in the search box enter the first few letters of the agent’s first or last name and click Apply. The system returns matching results.

You can sort requests in ascending or descending order by agent, type, start or end date, status, and whether the time-off is paid. To sort time-off requests in ascending or descending order, click the arrows in the column heading.

At the top of the time-off requests page, the system displays totals for:

  • All requests
  • Pending requests
  • Approved requests
  • Denied requests
  • Canceled requests

Click a link to display only the selected type of requests.