Edit location details page

The Location Details page provides configuration settings for locations that you can assign to user profiles.

To open this page, follow these steps:

  1. Click Admin.
  2. Under Directory, click Locations.
  3. Click More for the location that you want to edit.
  4. Click any element that you want to edit and make the changes you want to make.
  5. To save your changes, click Save.

The Location Details page includes the following elements:

UI element Action
Photo Adds an image to accompany the location in user profiles and the directory.
Name/Address/Notes 

Specifies the text that accompanies the location in user profiles and in the directory.

This address is the address that emergency services use as the ANI for calls if this location is associated with a telephony site.
Configure the location for site emergency services and availability

Enables this location for use with telephony sites and provides contact information for emergency services. Each telephony site must be associated with a location.

You can click Manage Site to jump to the Telephony Sites page for more information about your site.

  • Emergency Number — Enter a phone number to use as the ANI for calls to emergency services. This field is mandatory. 

    Important: Register this phone number with an address with your phone carrier. You must provide a valid phone number.

  • Use as the ANI only if the phone or user doesn’t have a phone number — Only use this number if no other identifying information is available.
  • Always use as the ANI — Always use this number, even if other information is available. When selected, any call from a phone associated with the location’s site sends this ANI to emergency services.

Notes: 
  • This option provides emergency services contact information for your location. You must provide a valid phone number.
  • Each telephony site in an organization must have an associated location.
  • If you use this location with Genesys Cloud Voice, you must supply a valid ELIN and verified address.
Notes Use this box to provide any additional information.
Site Contact Allows you to search for and select people in your organization to designate as site contacts for the location.
Floors Click Add Floor to access the Add Location window to add a floor to a location. 
People Click Change Membership to access the Choose People for Location window to select people for a location.