View your security and compliance settings
Prerequisites
- Admin role
- Click Admin.
- Under Account Settings, click Organization Settings.
- Click the Settings tab.
- Under Security & Compliance, view your compliance settings.
- The HIPAA setting enables compliance with the Health Insurance Portability and Accountability Act (HIPAA). If your organization requires a HIPAA compliant Genesys Cloud organization, this toggle should be on. For more information, see HIPAA compliance. Note: If you enable the HIPAA setting, Genesys Cloud automatically disables the Allow PII in Email Notifications setting. Depending on your voicemail settings, users may still receive notifications without PII.
- The PCI DSS setting enables compliance with the Payment Card Industry Data Security Standard (PCI DSS) for handling payment cardholder data. If your organization requires a PCI compliant Genesys Cloud organization, this toggle should be on. For more information, see PCI DSS compliance.
- The Voicemail Notifications setting enables Genesys Cloud to send email notifications when callers leave voicemail.
- The Allow PII in Email Notifications setting determines whether the email notifications for voicemail contain personally identifiable information. To hide PII, disable this option.
- The Fax Notification setting enables Genesys Cloud to send email notifications when faxes arrive.
- The Allow PII in Email Notifications setting determines whether the email notifications for faxes contain personally identifiable information. To hide PII, disable this option.
- The HIPAA setting enables compliance with the Health Insurance Portability and Accountability Act (HIPAA). If your organization requires a HIPAA compliant Genesys Cloud organization, this toggle should be on. For more information, see HIPAA compliance.
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To enable HIPAA or PCI DSS compliance, contact Genesys Cloud Support.