Get started (agents)

Check out the Introduction to Genesys Cloud for contact center agents course.

• Introduction to Genesys Cloud for agents

Log in, complete your profile, and select a phone so others can call you and you can complete voice interactions. Change your personal settings and begin using Genesys Cloud to collaborate with others in your organization. 

• Log in
• Complete your profile
• Select a phone
• User settings
• Begin collaborating

Learn about presence and status for agents, choose which queues to work, and go on queue to accept interactions.

• Add an agent name and image 
• Agent presence and status
• Choose queues to work
• On Queue and Off Queue

While on queue, accept and complete interactions.

• Accept and complete interactions

Ask a logged-in supervisor for assistance.

• Agent assistance
  

Review completed interaction evaluations. Gauge your historical performance in comparison to your team’s performance. View information about your statuses, evaluations, and schedule. View the performance of the queues you are a member of. 

• Review released evaluations
• My Performance views
• My Queues Activity view

At the end of each shift, log out of Genesys Cloud.

• Log out