A trunk is a telecommunications circuit from a carrier to a Genesys Cloud telephony connection. There are two types of trunks: external trunks and phone trunks.

External trunk planning

Configuring an external trunk requires some advanced planning.

External trunk creation

There are three types of external trunks in Genesys Cloud: BYOC Carrier and BYOC PBX, which you use in a BYOC Cloud telephony connection, and External SIP, which you use in a BYOC Premises telephony connection.

External trunk configuration

There are three types of external trunks in Genesys Cloud: BYOC Carrier and BYOC PBX, which you use in a BYOC Cloud telephony connection, and External SIP, which you use in a BYOC Premises telephony connection.

Phone trunk creation

There are two types of phone trunks that you can use in Genesys Cloud: SIP and WebRTC.

Phone trunk configuration

There are two types of phone trunks that you can use in Genesys Cloud: SIP and WebRTC.

Trunk configuration reference

If you have questions or need more information about any of the settings for External or Phone trunks, you can investigate these references to learn more.