Genesys Cloud Archive - October 2019

List of the Genesys Cloud release notes published in October 2019.

Communicate

Genesys Cloud Voice in Norway

Contact center

View export data in interactions and interactions detail views
Inbound messaging channel routing for WhatsApp
Dynamically reference skills in Architect
Call history improvements

Integrations

mTLS authentication for data actions

Platform

New color scheme for Genesys Cloud

Contact center

Call flow schedule decision actions in Architect
API usage view
Change agent status in agent views

Platform

US West region deployment

Platform

CCPA compliance

Deprecations

Predictive Engagement smart tags deprecation removal

Contact center

Introducing preferred agent routing
Co-browse session improvements

Platform

Organization settings improvement

Contact center

Force Stop option for paused campaigns

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.