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October 2019
Communicate
- Genesys Cloud Voice in Norway
Contact center
- View export data in interactions and interactions detail views
- Inbound messaging channel routing for WhatsApp
- Dynamically reference skills in Architect
- Call history improvements
Integrations
- mTLS authentication for data actions
Platform
- New color scheme for Genesys Cloud
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Contact center
- Call flow schedule decision actions in Architect
- API usage view
- Change agent status in agent views
Platform
- US West region deployment
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Platform
Deprecations
- Predictive Engagement smart tags deprecation removal
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Contact center
- Introducing preferred agent routing
- Co-browse session improvements
Platform
- Organization settings improvement
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