October 2019


October 30, 2019

Communicate

  • PureCloud Voice in Norway

Contact center

  • View export data in interactions and interactions detail views
  • Inbound messaging channel routing for WhatsApp
  • Dynamically reference skills in Architect
  • Call history improvements

Integrations

  • mTLS authentication for data actions

Platform

  • New color scheme for PureCloud
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October 23, 2019

Contact center

  • Call flow schedule decision actions in Architect
  • API usage view
  • Change agent status in agent views

Platform

  • US West region deployment
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October 16, 2019

Platform

  • CCPA compliance

Deprecations

  • Altocloud smart tags deprecation removal
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October 9, 2019

Contact center

  • Introducing preferred agent routing
  • Co-browse session improvements

Platform

  • Organization settings improvement
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October 2, 2019

Contact center

  • Force Stop option for paused campaigns
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