Genesys Cloud Archive - August 2018

List of the Genesys Cloud release notes published in August 2018.

Platform

Turn off file uploading in chats

Contact center

Skill configuration for third party emails in Architect
Script display enhancement

Platform

Introducing Features coming soon

Contact center

Advanced workforce management short-term forecasting techniques
Granular permission set in Architect
Access Architect from the Routing menu
Wrap-up Notes column in Interactions view and Agents Interactions Detail view
Danish language support

Platform

GDPR compliance update

Contact center

Architect flow authoring enhancements

Integrations

Genesys Cloud for Firefox extension

Platform

User Status Aggregate query filter limits

Platform

Genesys Cloud Embeddable Framework API

Contact center

Japanese TTS and ASR language support
Language string variable name in Architect
View past reports in report history

Integrations

Introducing the Amazon Lex integration
Genesys Cloud for Chrome extension

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.