August 2018

Platform

Turn off file uploading in chats

Contact center

Skill configuration for third party emails in Architect
Script display enhancement

Platform

Introducing Features coming soon

Contact center

Advanced workforce management short-term forecasting techniques
Granular permission set in Architect
Access Architect from the Routing menu
Wrap-up Notes column in Interactions view and Agents Interactions Detail view
Danish language support

Platform

GDPR compliance update

Contact center

Architect flow authoring enhancements

Integrations

Genesys Cloud for Firefox extension

Platform

User Status Aggregate query filter limits

Platform

Genesys Cloud Embeddable Framework API

Contact center

Japanese TTS and ASR language support
Language string variable name in Architect
View past reports in report history

Integrations

Introducing the Amazon Lex integration
Genesys Cloud for Chrome extension

Contact

Solution

Company

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.