June 2018


June 27, 2018

Platform

  • WebRTC Softphone SDK

Communicate

  • Media metrics and diagnostic recording enhancements

Contact center

  • Increased agent limit in workforce management units
  • Workforce management shrinkage percentage intervals
  • Status duration in the workforce management real-time adherence view
  • Workforce management intraday monitoring enhancements
  • Workforce management schedule editor enhancements
  • Save filter and column settings in performance views
  • Link external contacts to external sites
  • Finnish language support
[View details]

June 20, 2018

Platform

  • Client App SDK

Contact center

  • Products, roles, and permissions list enhancement
[View details]

June 13, 2018

Contact center

  • Add contact numbers to DNC lists in agent scripts
  • Workforce management permissions updates
[View details]

June 6, 2018

Platform

  • Group support for authorized organizations
  • Introducing the PureCloud Product Ideas Lab
[View details]