June 2018
June 27, 2018
Platform
- WebRTC Softphone SDK
Communicate
- Media metrics and diagnostic recording enhancements
Contact center
- Increased agent limit in workforce management units
- Workforce management shrinkage percentage intervals
- Status duration in the workforce management real-time adherence view
- Workforce management intraday monitoring enhancements
- Workforce management schedule editor enhancements
- Save filter and column settings in performance views
- Link external contacts to external sites
- Finnish language support
June 20, 2018
Platform
- Client App SDK
Contact center
- Products, roles, and permissions list enhancement
June 13, 2018
Contact center
- Add contact numbers to DNC lists in agent scripts
- Workforce management permissions updates
June 6, 2018
Platform
- Group support for authorized organizations
- Introducing the Genesys Cloud Product Ideas Lab