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June 2018
Platform
Communicate
- Media metrics and diagnostic recording enhancements
Contact center
- Increased agent limit in workforce management units
- Workforce management shrinkage percentage intervals
- Status duration in the workforce management real-time adherence view
- Workforce management intraday monitoring enhancements
- Workforce management schedule editor enhancements
- Save filter and column settings in performance views
- Link external contacts to external sites
- Finnish language support
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Platform
Contact center
- Products, roles, and permissions list enhancement
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Contact center
- Add contact numbers to DNC lists in agent scripts
- Workforce management permissions updates
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Platform
- Group support for authorized organizations
- Introducing the Genesys Cloud Product Ideas Lab
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