June 27, 2018

Platform

• WebRTC Softphone SDK

Communicate

• Media metrics and diagnostic recording enhancements

Contact center

• Increased agent limit in workforce management units
• Workforce management shrinkage percentage intervals
• Status duration in the workforce management real-time adherence view
• Workforce management intraday monitoring enhancements
• Workforce management schedule editor enhancements
• Save filter and column settings in performance views
• Link external contacts to external sites
• Finnish language support

June 20, 2018

Platform

• Client App SDK

Contact center

• Products, roles, and permissions list enhancement

June 13, 2018

Contact center

• Add contact numbers to DNC lists in agent scripts
• Workforce management permissions updates

June 6, 2018

Platform

• Group support for authorized organizations
• Introducing the Genesys Cloud Product Ideas Lab