Genesys Cloud Archive - May 2018

List of the Genesys Cloud release notes published in May 2018.

Contact center

Authenticated web chat
Configurable whisper audio
Agents Performance views
Skills-based analytics view
Interactions view enhancements

Platform

GDPR compliance

Contact center

Full view export for Queue Performance views
Abandon metrics insights
Automatic email reply configuration in Architect

Communicate

Genesys Cloud Voice in France and the Netherlands
Follow-me call forwarding

Contact center

Holiday and emergency schedules for routing configuration
Create data tables and retrieve data from Architect flows
Queues Activity view for agents

Contact center

Automatic time zone mapping

Platform

EU (Frankfurt) region

Communicate

Override calling name trunk setting

Contact center

Queues performance view enhancements
Analytics API metrics

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.