Genesys Cloud Archive - October 2017

List of the Genesys Cloud release notes published in October 2017.

Contact center

Architect bypass audio sequence support for call flows
Workforce management short-term forecasting enhancements
Workforce management supported media types

Integrations

Microsoft Dynamics 365 data actions integration
Support for Active Directory Connector custom attributes

Platform

Free seating organization setting

Communicate

USB-based Edge pairing
Support for China-specific encryption certificates in Edge pairing process

Contact center

Enhanced user selection in report editor
Interactions view enhancements

Integrations

Genesys Cloud data actions integration

Platform

PCI DSS Level 1 compliance for Secure IVR
Improved view of subscription, billing, and usage information

Contact center

Scripts with email

Platform

Resource Center faceted navigation search

Communicate

Improved Edge clock synchronization

Contact center

Route emails based on external contact information

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.