Genesys Cloud Archive - September 2017

List of the Genesys Cloud release notes published in September 2017.

Platform

Notifications API topic and open source project for WFM RTA integrations

Contact center

Architect Call.CurrentQueue built-in variable for in-queue call flows
Global outbound campaign call settings

Integrations

Store chat transcripts in Salesforce activity records

Contact center

Secure call flows in Architect
Architect Exit and Next Loop actions for all call flow types
Automatic email responses
Substitutions for canned responses
Bulk addition of queues to agents
Callbacks in reports and alerts
Workforce management schedule administration enhancements
Workforce management export enhancements

Integrations

Custom client applications integration
Web services data actions integration

Platform

Client management for partners and resellers

Communicate

Edge and Media Tier release notes email subscription

Contact center

Schedule options for inbound email flows

Contact center

ACD voicemail routing
Co-browse for voice interactions
Queues Activity views enhancements
Callback filter in contact center dashboards and views
Contact Property call rule condition enhancement

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.