Genesys Cloud Archive - May 2017

List of the Genesys Cloud release notes published in May 2017.

Contact center

Screen share for chat
Contact property call rule condition
Norwegian Bokmal language support in Architect

Platform

PCI DSS Level 1 compliance for Virtual Edges

Communicate

Edge and Media Tier release notes enhancement

Contact center

Select a default script for outbound calls
Contact list sort enhancement
Contact list filter
Chinese (traditional) language support

Contact center

Co-browse with chat interactions
Outbound Campaign: Detailed Attempt History report
Chinese and Dutch language support in Architect
Call Data Action for email flows in Architect

Integrations

Salesforce data actions

Platform

Authentication improvements
Genesys Cloud training website

Communicate

IP network ping response on Edge appliances

Contact center

Call recording consent
Japanese, European Spanish, and US Spanish language support in Architect

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.