May 2017

Contact center

Screen share for chat
Contact property call rule condition
Norwegian Bokmal language support in Architect

Platform

PCI DSS Level 1 compliance for Virtual Edges

Communicate

Edge and Media Tier release notes enhancement

Contact center

Select a default script for outbound calls
Contact list sort enhancement
Contact list filter
Chinese (traditional) language support

Contact center

Co-browse with chat interactions
Outbound Campaign: Detailed Attempt History report
Chinese and Dutch language support in Architect
Call Data Action for email flows in Architect

Integrations

Salesforce data actions

Platform

Authentication improvements
Genesys Cloud training website

Communicate

IP network ping response on Edge appliances

Contact center

Call recording consent
Japanese, European Spanish, and US Spanish language support in Architect

Contact

Solution

Company

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.