October 26, 2016

Collaborate

• Personal group favorites

Communicate

• Ability to rename inbox recordings

Contact center

• Dialpad for agent interactions

October 19, 2016

Collaborate

• Chat search command

Communicate

• Dialpad DTMF support

Contact center

• Queue Activity detail view filters

Integrations

• SSO support for Microsoft Azure Active Directory Premium edition

October 12, 2016

Platform

• Contact center access for third-party developers

Contact center

• Script editor UI

October 5, 2016

Platform

• Developer Forum
• Developer Center code samples and tutorials for API calls
• SDKs for JavaScript, Python, Ruby, and C#

Communicate

• Bulk import for phone configurations

Contact center

• Permissions for Dashboard, Queues, and Agents views
• Support for HTML formatting in responses and ACD emails
• Secure pause button
• Dutch and European Spanish language support in Architect
• Third-party call list cleansing service
• No-answer timeout campaign setting
• Real-time schedule adherence
• Maximum number of agents per management unit