Genesys Cloud Archive - October 2016

List of the Genesys Cloud release notes published in October 2016.

Collaborate

Personal group favorites

Communicate

Ability to rename inbox recordings

Contact center

Dialpad for agent interactions

Collaborate

Chat search command

Communicate

Dialpad DTMF support

Contact center

Queue Activity detail view filters

Integrations

SSO support for Microsoft Azure Active Directory Premium edition

Platform

Contact center access for third-party developers

Contact center

Script editor UI

Platform

Developer Forum
Developer Center code samples and tutorials for API calls
SDKs for JavaScript, Python, Ruby, and C#

Communicate

Bulk import for phone configurations

Contact center

Permissions for Dashboard, Queues, and Agents views
Support for HTML formatting in responses and ACD emails
Secure pause button
Dutch and European Spanish language support in Architect
Third-party call list cleansing service
No-answer timeout campaign setting
Real-time schedule adherence
Maximum number of agents per management unit

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.