Genesys Cloud Archive - April 2016

List of the Genesys Cloud release notes published in April 2016.

Contact center

Social Channel Managment
Outbound dialing enhancements

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Collaborate

Geolocation

Contact center

Bulk add queue members based on groups, roles, location, and manager

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Platform

Public API version 2.0

Integrations

Bridge Server enhancements

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Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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