Platform

New features and functionality

  • Public API Version 2.0 

    • Version 2.0 of the Genesys Cloud Platform Public API is now available. You can access the documentation in the Developer Center. Highlights include:

      • User data model was updated to work with directory api with additional expand query parameters.
      • Collaborate search is now available from /search.
      • Rate limiting is now limited by 900 requests over a 1 minute period. Related HTTP response headers are inin-ratelimit-allowed, inin-ratelimit-count, and inin-ratelimit-reset.
      • Error codes must be specified in the API so they appear in documentation.
      • SelfUri’s are absolute-path references (no longer contain the host). For example: /api/v2/users/me.
      • All login resources were removed. Use OAuth 2.0 flows instead of /login or /auth/sessions.
      • The /sessions resources were removed.
      • Authentication tokens are only accepted using the HTTP header ‘Authorization: bearer <token>’.
      • Default request timeout is now 10 seconds.

      We strongly encourage API consumers to migrate to Version 2.0 as soon as possible. Support for Version 1.0 ends within 6 to 12 months. You will receive additional information on Version 1.0 support in the coming months.

Integrations

Bridge Server

  • Improved fault tolerance.
  • Improved throughput and stability.
  • Improved cloud connection stability.
  • Added data transmission error detection.
  • Resolved an issue reconnecting with Genesys Cloud.
  • Resolved a resource leak when connections to Genesys Cloud fail.