Canned Responses: Insert a substitution

Learn how to insert a substitution in the canned responses.

Suggested Articles

About canned responses
Create responses
Create and manage libraries
Add a response
Substitutions overview
Add a substitution
Add an email signature response
Insert an existing substitution
Edit a substitution
Canned responses overview

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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