web app


December 4, 2019

Deprecations

  • Internet Explorer 11 support for web app and Architect deprecation removal
[View details]

June 12, 2019

Deprecations

  • Internet Explorer 11 support for Genesys Cloud web app deprecation postponement
[View details]

May 29, 2019

Platform

  • Introducing Genesys Cloud SCIM
  • Guest and agent chat APIs

Contact center

  • Google Cloud third-party TTS engine integration
  • Export data from IVR flow views
  • Web chat deployment and documentation changes

Deprecations

  • Internet Explorer 11 support for Genesys Cloud web app deprecation
[View details]