third Archives - Genesys Cloud Resource Center

List of the Genesys Cloud release notes that include the third release notes tag.

Contact center

Architect user interface refresh
Configure new conditional group routing method
Touchpoint variations for knowledge workbench articles

Platform

Genesys Cloud CX is FedRAMP Authorized at the Moderate Impact Level

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Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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