List of the Genesys Cloud release notes that include the third-party digital channels release notes tag.
April 8, 2024
Customer engagement
- Outbound WhatsApp message on behalf of a queue
- File attachments via supported content profile
Data, analytics, and reporting
- Edit and rerun scheduled exports
- Export panel enhancements
- Improved native voice transcription accuracy for Spanish dialects
Employee productivity
- Push notifications on Collaborate for iOS regardless of presence or status
Self service and automation
- Introducing the Nuance Recognizer as a Service integration
- Improved flow size indicator in Architect
- Introducing the Audio Connector integration
Deprecations and announcements
- Deprecation: Mobile Messenger SDK for React Native apps
- Deprecation: Native X (formerly Twitter) third-party direct messaging channel
February 7, 2024
Account management
- API for platform limit event alert
Customer engagement
- Message routing admin page user interface enhancements
- Improved on-demand Messenger launcher visibility
- Active Total Callback column in Performance views
- WhatsApp monthly recurring charge removal
Data, analytics and reporting
- Improved native voice transcription accuracy for Dutch
- Topic miner queue selection increase
Resource center
- Genesys Cloud release notes enhancements
Self service and automation
- Export utterance history data from Architect bot flows and digital bot flows
- Intent miner Portuguese language support
Deprecations and announcements
- Deprecation: Legacy historical adherence query route
October 25, 2023
Customer engagement
- Add media to an Outbound SMS campaign
- Architect voice flow access to inbound headers on BYOC Cloud calls
Data, analytics and reporting
- Evaluator value update based on submission
- Create in-app toast notification alert rule
- Analytics Performance views accessibility improvements
Workforce engagement
- Quality evaluation revision enablement for rescores
- Quality management evaluations assignment
- View time-off balances from an external HR system on Genesys Tempo
- Dispute completed quality management evaluations
September 13, 2023
Customer engagement
- Open messaging typing indicators
Data, analytics, and reporting
- Introducing the Genesys Cloud Analytics Add-on (A3S)
Open platform
- Architect workflow trigger automation
- Introducing Genesys Cloud CX Accelerators
Self service and automation
- Support center name change
- Architect Transfer to ACD action in Genesys Dialog Engine Bot Flows
- Introducing the Architect Optimizations dashboard
- Architect flow outcomes and milestones user interface updates
Workforce engagement
- Workforce Engagement Management (WEM) activity view in external web environments