List of the Genesys Cloud release notes that include the SMS release notes tag.
September 27, 2023
Customer engagement
- Improved call analysis response performance
- Bring Your Own (BYO) SMS in Genesys Cloud
Data, analytics, and reporting
- Out-Of-The-Box (OOTB) process updates
- Manually add words to the dictionary backend
Self service and automation
- Knowledge optimizer unanswered queries improvements
Deprecations and announcements
- Legacy alerting system deprecation postponement
