SMS messages


May 20, 2020

Contact center

  • Introducing outbound SMS campaigns

Platform

  • Limit organization access to users with specified IP addresses
  • Usage APIs for premium applications

Deprecations

  • Long polling for Genesys Cloud clients and network configurations deprecation update
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May 6, 2020

Contact center

  • Introducing improved workforce management features for all regions
  • New inbound media columns and filters in Performance views

Deprecations

  • WFM forecasting After Call Work and Average Talk Time deprecation removal for all regions
  • Screen recording, evaluations, and surveys permissions change

Platform

  • Genesys Cloud training moves to Genesys Beyond
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February 19, 2020

Contact center

  • Short code support for SMS messages

Platform

  • New monitoring metric in Analytics API

Deprecations

  • ACD routing permissions change
  • WFM forecasting After Call Work and Average Talk Time deprecation
  • TLS 1.0 protocol for data actions deprecation
  • iOS Supervisor chat deprecation removal
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February 12, 2020

Contact center

  • Agentless SMS notifications
  • SMS number purchase for countries that require supporting documentation
  • Exclude IP addresses in Predictive Engagement web tracking
  • New wrap-up code columns in agent interactions views
  • Interactions views improvement
  • Export view custom participant attributes
  • Export view data locale setting

Integrations

  • Azure Active Directory for Genesys Cloud SCIM
  • Generic single sign-on provider
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