Genesys Cloud - SMS messages tag

List of the Genesys Cloud release notes that include the SMS messages release notes tag.
August 16, 2023

Contact center

  • Additional voice transcription accuracy improvements for Japanese
  • Sensitive Data Masking for voice interactions
  • Additional CX 1 Digital Add-On II capabilities
  • Co-browse for web messaging read-only fields and buttons
  • Dashboards summary page enhancements
  • Dashboard management for administrators
  • Knowledge follow-up tasks in bot flows and digital bot flows

Integrations

  • Amazon LexV2 integration available in the FedRAMP region

Deprecations and announcements

  • Search Audits view deprecation
  • BYOC Cloud TLS X.509 certificate renewal
  • Certificate Authority change for Microsoft Teams integration
  • Release Notes category improvements

View details

August 02, 2023

Contact center

  • Updated WhatsApp pricing structure
  • Copy and share interaction transcripts
  • Web messaging inbound custom attribute size limit requests
  • SMS short code number in France
  • Improved workload balancing in predictive routing

Integrations

  • Two score-setting options for ranking waiting interactions

Platform

  • PCI DSS recertification
  • Genesys Cloud WhatsApp Embedded signup self-service onboarding
  • Subscribe to events from the Operational Console

Deprecations and announcements

  • Deprecation: Outbound Search Audits view
  • Mandatory SMS US and Canada registration

View details

July 19, 2023

Communicate

  • Polycom Zero Touch Provisioning
  • Specify a Canadian address as a remote emergency address

Contact center

  • Collaborate chat quick access for recent chat messages
  • Real-time Interactions data export

Integrations

  • Sentiment analysis in Google Cloud Dialogflow CX integrations

Platform

  • Suppress call recordings during IVR flow and in-queue segments

View details

June 28, 2023

Contact center

  • Call recording and quality management support in Genesys Cloud EX

Deprecations and announcements

  • Deprecation: CX digital agent workspace

View details

June 7, 2023

Collaborate

  • Support for MDM browser authentication for Collaborate for iOS

Contact center

  • Workforce management time-off requests user interface improvements
  • Improvements to playback screen recordings
  • Workforce management and HR Integration System (HRIS) integration
  • Modify the default whisper tone in Architect
  • Real-time alerting for waiting interactions
  • Introducing improved alerting

Integrations

  • Client information in the embedded clients interaction window

Deprecations and announcements

  • Journey customer service deprecation

View details

May 31, 2023

Contact Center

  • Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Danish, Norwegian, Swedish, and Turkish language support

Deprecations and announcements

  • Knowledge workbench V1 deprecation
  • Genesys Dialog Engine deprecation postponement
  • Mandatory US and Canada SMS/MMS registration

View details

May 17, 2023

Communicate

  • Additional ringtone options for Communicate for iOS and Android

Contact Center

  • Agent email editor enhancements
  • Email signatures appended to agent email
  • Set SMS Phone Number pre-contact digital rule action
  • Perform multiple actions on an email
  • Add and remove flexibility for email history in agent emails
  • Introducing Queue Wrap-up Summary Report
  • Introducing static download links for export
  • Integrations

    • 8×8 integration

    View details

    March 1, 2023

    Contact center

    • Introducing homescreen configuration for Messenger
    • Knowledge articles in Messenger
    • Agent Log-in Log-out report
    • Status duration data for agents
    • Analytics workspace improvements
    • Delayed reaction triggers for process automation

    Platform

    • Hong Kong, Jakarta, and Paris satellite region deployment

    Deprecations and announcements

    • Mandatory US and Canada SMS/MMS registration
    • Deprecation of select filters in Analytics API in Predictive Engagement postponement
    • End of Analytics Conversation Detail Endpoint API query interval change allowlist
    • CIDR IP address range for cloud media services expansion

    View details

    October 21, 2020

    Communicate

    • Additional Force TURN IP addresses now available

    Contact center

    • Content templates for messaging campaigns

    View details

    May 20, 2020

    Contact center

    • Introducing outbound SMS campaigns

    Platform

    • Limit organization access to users with specified IP addresses
    • Usage APIs for premium applications

    Deprecations

    • Long polling for Genesys Cloud clients and network configurations deprecation update

    View details

    May 6, 2020

    Contact center

    • Introducing improved workforce management features for all regions
    • New inbound media columns and filters in Performance views

    Deprecations

    • WFM forecasting After Call Work and Average Talk Time deprecation removal for all regions
    • Screen recording, evaluations, and surveys permissions change

    Platform

    • Genesys Cloud training moves to Genesys Beyond

    View details

    February 19, 2020

    Contact center

    • Short code support for SMS messages

    Platform

    • New monitoring metric in Analytics API

    Deprecations

    • ACD routing permissions change
    • WFM forecasting After Call Work and Average Talk Time deprecation
    • TLS 1.0 protocol for data actions deprecation
    • iOS Supervisor chat deprecation removal

    View details

    February 12, 2020

    Contact center

    • Agentless SMS notifications
    • SMS number purchase for countries that require supporting documentation
    • Exclude IP addresses in Predictive Engagement web tracking
    • New wrap-up code columns in agent interactions views
    • Interactions views improvement
    • Export view custom participant attributes
    • Export view data locale setting

    Integrations

    • Azure Active Directory for Genesys Cloud SCIM
    • Generic single sign-on provider

    View details