List of the Genesys Cloud release notes that include the scheduling release notes tag.
March 11, 2024
Workforce engagement
- Automated time-off approval for grouped agents
Self service and automation
- Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Catalan language support
Employee productivity
- Genesys Agent Assist knowledge article feedback
- Public APIs for Collaborate chat room management and chat messages
- Remove users from Collaborate chat rooms
Data, analytics, and reporting
- Improved native voice transcription accuracy for Italian
Customer engagement
- Skills-based dialing for Preview and Progressive campaigns
- Configure labels to manage interactions
- Genesys Cloud Voice in Italy
- Refreshed Predictive Engagement user interface
Deprecations and announcements
- Deprecation: Outbound Search Audits view
- Deprecation: Native X (formerly Twitter) third-party direct messaging channel
October 25, 2023
Customer engagement
- Add media to an Outbound SMS campaign
- Architect voice flow access to inbound headers on BYOC Cloud calls
Data, analytics and reporting
- Evaluator value update based on submission
- Create in-app toast notification alert rule
- Analytics Performance views accessibility improvements
Workforce engagement
- Quality evaluation revision enablement for rescores
- Quality management evaluations assignment
- View time-off balances from an external HR system on Genesys Tempo
- Dispute completed quality management evaluations
September 6, 2023
Customer engagement
- Additional EMEA numbers for Genesys Cloud Voice in US, Canada, and Europe
- Additional APAC numbers for Genesys Cloud Voice in US, Canada, and Europe
- Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Japanese language support
Data, analytics, and reporting
- WebRTC Media Helper in Analytics
Self service and automation
- Architect zoom enhancement and legacy user interface toggle removal
Workforce engagement
- WEM activity views in Genesys Cloud for Salesforce embedded client
- Telephony administrator user interface updates
Deprecations and announcements
- Search Audits APIs deprecation postponement