Genesys Cloud - mobile app (Tempo) tag
List of the Genesys Cloud release notes that include the mobile app (Tempo) release notes tag.
May 20, 2024
Customer engagement
- Auto-answer functionality for agents in preview campaigns
- Dynamic edge resource utilization for automated outbound dialing
Data, analytics, and reporting
- Improved interval granularity for ad-hoc exports
- Edit and rerun scheduled exports
- Export panel enhancements
Employee productivity
- Genesys Agent Assist summarization Spanish support (preview)
- Genesys Tempo Chinese Simplified Mandarin, Czech, Danish, Portuguese, Russian, Turkish, and Ukrainian language support
Self service and automation
- Knowledge workbench Catalan, Danish, Finnish, Norwegian, Swedish, and Turkish language support
- Genesys Dialog Engine Bot Flows, Genesys Digital Bot Flows, knowledge workbench, and digital Genesys Agent Assist Chinese (Traditional/Cantonese) language support
- BYOC Cloud TLS X.509 certificates
- Architect data tables user interface updates
Workforce engagement
- Insights visual charting for supervisors
Deprecations
- Deprecation: BYOC Premises Edge Remote Survivability
- Deprecation: Active screen recordings UI
February 21, 2024
Customer engagement
- Web messaging support in MEC1 (UAE) region
- Digital channels participant information update
Self service and automation
- Knowledge portal refreshed article search results
Employee productivity
- Submit feedback in Genesys Tempo
Data, analytics, and reporting
- Sentiment analysis support for Cantonese, Mandarin, and Taiwanese languages
- Notification API voice transcription number normalcy for English languages
- Improved native voice transcription accuracy for French languages
- Improved sentiment analysis for English languages
