Genesys Cloud - knowledge management tag

List of the Genesys Cloud release notes that include the knowledge management release notes tag.

Communicate

Genesys Cloud WebRTC diagnostics app improvements

Contact center

Genesys Digital Bot Flows
SMS message delivery status
Reset agent personal bests in gamification
Genesys Dialog Engine Bot Flows support for Portuguese
Improved voice transcription accuracy for Dutch

Integrations

Cross-region export option for AWS S3 recording bulk actions integration

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Contact center

Introducing knowledge workbench version 2
Optimize the knowledge base
Introducing support center
Knowledge workbench version 2, knowledge optimizer, and support center language search support
Interaction data retention time improvement

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Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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