Genesys Cloud - groups tag

List of the Genesys Cloud release notes that include the groups release notes tag.
October 5, 2022

Contact center

  • Skill expression groups
  • Define ring membership by queue
  • Improved knowledge workbench V2 import and export
  • Agent utilization in improved estimated wait time calculations
  • Platform

    • API Explorer refresh
    • Updated Genesys Knowledge Network

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    May 4, 2022

    Contact center

    • Workforce management agent schedule enhancements
    • Expanded inbound MMS support for SMS messages
    • Outbound MMS support for SMS messages
    • DNC.com integration for Do Not Contact lists enhancements
    • Performance report for queues with predictive routing
    • Ability to remove PII from voicemail and fax notifications

    Integrations

    • Amazon EventBridge topics for conversation and flow metrics

    Platform

    • API usage report
    • CX as Code support for Architect flows
    • Genesys Cloud fair use policy documentation improvement

    Deprecations

    • Deprecation of workforce management time-off requests for non-consecutive days

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    July 26, 2017

    Platform

    • APIs for schedule management and IVR configuration
    • New invoice system

    Collaborate

    • Hunt groups

    Contact center

    • Historical schedule adherence
    • Keep campaign running option

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    October 26, 2016

    Collaborate

    • Personal group favorites

    Communicate

    • Ability to rename inbox recordings

    Contact center

    • Dialpad for agent interactions

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    March 2, 2016

    Platform

    • New support workflow for Genesys Cloud Pro+ organizations

    Collaborate

    • New UI for profile setup
    • Ability to open video chats in pop-out window

    Contact center and Communicate

    • Group ring
    • Ability to copy interactions through the Agent UI

    Integrations

    • Single Sign On support for Okta
    • Single Sign On support for SFDC
    • Improvements to Genesys Cloud for Salesforce
    • Salesforce Data Dip Connector is now available in East Asia (Japan) region
    • Oracle Cloud Service Data Dip Connector is now available in East Asia (Japan) region
    • Web Services Data Dip Connector is now available in East Asia (Japan) region
    • Zendesk Data Dip Connector is now available in East Asia (Japan) region

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