Genesys Cloud - Directory integrations tag

List of the Genesys Cloud release notes that include the Directory integrations release notes tag.
May 17, 2023

Communicate

  • Additional ringtone options for Communicate for iOS and Android

Contact Center

  • Agent email editor enhancements
  • Email signatures appended to agent email
  • Set SMS Phone Number pre-contact digital rule action
  • Perform multiple actions on an email
  • Add and remove flexibility for email history in agent emails
  • Introducing Queue Wrap-up Summary Report
  • Introducing static download links for export
  • Integrations

    • 8×8 integration

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    July 1, 2020

    Communicate

    • TLS transport protocol for BYOC Cloud trunks
    • Force TURN for WebRTC implementations
    • Network capture for troubleshooting

    Contact center

    • Google Dialogflow environments for an Architect flow
    • New Date Span options for Metric widgets in Performance Dashboards
    • Supervisor actions in Agent Status widget in Performance Dashboards
    • Contact verification and interaction history enhancements for additional selected regions

    Deprecations

    • Long polling for Genesys Cloud clients and network configurations deprecation removal
    • Data sync connector deprecation update
    • Web services data dip connector deprecation update

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    October 25, 2017

    Contact center

    • Architect bypass audio sequence support for call flows
    • Workforce management short-term forecasting enhancements
    • Workforce management supported media types

    Integrations

    • Microsoft Dynamics 365 data actions integration
    • Support for Active Directory Connector custom attributes

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    February 8, 2017

    Collaborate

    • Loading of chat history

    Contact center

    • Outbound email on behalf of a queue

    Integrations

    • Genesys Cloud for CIC co-browse feature

    View details

    August 10, 2016

    Contact center

    • Inbox support for time off requests
    • Policy-based recording of email interactions
    • Option to override default retention behavior for recording policies in conflict

    Integrations

    • Genesys Cloud for CIC
    • Custom actions for web services data dip connector

    View details