Genesys Cloud - desktop app tag

List of the Genesys Cloud release notes that include the desktop app release notes tag.
April 26, 2023

Contact Center

  • Generative AI to summarize agent digital interactions
  • New workforce management scheduling menu
  • Automatic language detection for digital interactions
  • Show or hide top searched articles in Support Center
  • Bulk changes to knowledge base question and answer articles
  • Copy an existing evaluation or web survey form
  • Customer Journeys tab in the Interactions View
  • Canned responses source code/HTML editor
  • Access to Queue Agent Details View by division membership

Integrations

  • Introduction of OAuth 2.0 for custom SMTP integration

Deprecations and announcements

  • Customer journey tab replacement

View details

April 5, 2023

Platform

  • Automatic inactivity timeout improvement
  • Maximum voicemail recording length setting

Contact Center

  • Introducing the Data Actions Performance views
  • Introducing new Topic tab in agent, queue, and flow summary and detail views
  • Extended voice transcription services support for Arabic and Hebrew right to left languages
  • Topics and phrases support for Arabic right to left languages
  • Limit for number of allowed evaluations per agent and per day expanded to include ad-hoc evaluations
  • Data action in rule conditions for digital campaigns
  • Notification message for conversation disconnect

Deprecations and announcements

  • Windows 8, 8.1 and Windows Server 2012, 2012 R2 support for the desktop app deprecation postponement

View details

March 8, 2023

Collaborate

  • Set time to return to previous status after users disconnect and reconnect

Communicate

  • US and Canada numbers available for Genesys Cloud Voice EMEA Regions

Contact center

  • Introducing Genesys Cloud Background Assistant for screen recording with the web app
  • Introducing regional storage for call recordings
  • SSML support in Genesys Dialog Engine Bot Flows
  • New Search endpoint
  • New variables and improvements for scripts
  • Improved do not contact (DNC) list functionality to support custom values
  • Communicate call classification update

View details

February 1, 2023

Contact center

  • Participant names and avatars in Genesys Messenger
  • Sentiment data in Topic Trends views

Platform

  • Email notifications for Genesys Cloud terms and conditions, privacy policies, and security policies updates

Deprecations and announcements

  • Windows 8 and 8.1 support for the desktop app deprecation
  • Identify Journey SDK method in Predictive Engagement deprecation
  • API endpoint change for local key settings in recording service

View details

December 21, 2022

Contact center

  • Co-browse for web messaging
  • Automatic email signatures in canned responses
  • Enhanced canned responses editor options
  • Rich media in knowledge base articles
  • Genesys Cloud native text-to-speech (TTS) French and Spanish support

Integrations

  • Introducing the Google Cloud Speech-to-Text (STT) integration
  • Microsoft Teams integration enhancements

Platform

  • Single sign-on configuration enhancements

Deprecations and announcements

  • OS Family attribute in Predictive Engagement
  • Windows 7 support for the desktop app deprecation
  • Canned reports deprecation date updates
  • CIDR IP address range for cloud media services expansion postponement

View details

August 17, 2022

Contact center

  • List variables for agent script designers
  • Web messaging typing indicators setting

Deprecations

  • Windows 7 support for the desktop app deprecation
  • Website visitor count API change

View details

July 27, 2022

Communicate

  • BYOC Cloud TLS X.509 certificate renewal

Contact center

  • Genesys Dialog Engine Bot Flow Insights and Optimizations menu

Integrations

  • Introducing Genesys Cloud for Microsoft Teams

Platform

  • Windows 11 support for the desktop app

View details

May 25, 2022

Communicate

  • Use Genesys Cloud desktop app to run WebRTC Media Helper

Contact center

  • Agentless WhatsApp notifications
  • Define gamification profile metrics for media type and queue
  • Assessment data in agent development views
  • Additional customer information in Queues Activity Detail view

Platform

  • Developer tools refresh

View details

September 30, 2020

Communicate

  • Geo-Lookup TURN for WebRTC implementations

Contact center

  • Download individual non-voice interaction recordings
  • View agent workforce management schedules on iOS devices
  • Sync workforce management schedules to external calendars with QR codes
  • Pass data between Genesys Cloud and Google Dialogflow
  • Long code support for outbound SMS campaigns
  • Save and dial non-E.164 numbers for external contacts

Platform

  • Desktop applications have a new name

Deprecations

  • Genesys Cloud Ruby SDK deprecation

View details

April 11, 2018

Platform

  • Windows and Mac desktop app release notes

View details

January 31, 2018

Contact center

  • Screen recording for Genesys Cloud desktop app
  • Choose reply email addresses
  • Create email rules

View details

April 12, 2017

Platform

  • APIs for Architect features

Collaborate

  • Select download location in Windows desktop app

Communicate

  • Custom dashboard to monitor real-time telephony performance
  • Track Edge operational states

Contact center

  • French language support in Architect
  • Recording download permission
  • Web-based phone settings in Interactions panel

Integrations

  • SSO support for Google G Suite

View details

December 4, 2015

Platform

  • Desktop client now opens all popups
  • Genesys Cloud resources as a new app window instead of a new browser window

View details