canned responses

December 16, 2020

Contact center

Queues Activity Detail view usability improvement
Performance Dashboards enhancement
Voice transcription search improvements
Predictive Engagement integration with Adobe Analytics
Chat emoji enhancement
Canned responses editor improvement

Deprecations

Analytics User Detail Endpoint API query interval change
Analytics Conversation Detail Endpoint API query interval change
Limit journey and interaction history for external contacts and organizations to 365 days postponement

February 13, 2019

Contact center

Canned substitutions localization change

October 5, 2016

Platform

Developer Forum
Developer Center code samples and tutorials for API calls
SDKs for JavaScript, Python, Ruby, and C#

Communicate

Bulk import for phone configurations

Contact center

Permissions for Dashboard, Queues, and Agents views
Support for HTML formatting in responses and ACD emails
Secure pause button
Dutch and European Spanish language support in Architect
Third-party call list cleansing service
No-answer timeout campaign setting
Real-time schedule adherence
Maximum number of agents per management unit

March 23, 2016

Contact center

Response management
Email routing
French and German IVR prompt files and runtime playback support in Architect