Genesys Cloud - BYOC Premises tag

List of the Genesys Cloud release notes that include the BYOC Premises release notes tag.
May 3, 2023

Communicate

  • Support for MDM browser authentication for Communicate for iOS

Contact Center

  • Additional voice transcription accuracy for Arabic
  • Microsoft Edge Chromium, Firefox and browser extension support for screen recording with Genesys Cloud Background Assistant
  • Automatically reschedule time zone skipped contacts

Platform

  • Identify unused roles and permissions in the Admin UI
  • Display number of interactions routed via non-predictive routing method due to timeout

Deprecations and announcements

  • BYOC Premises—Customer VM Solution deprecation

View details

March 15, 2023

Contact Center

  • Topic spotting improvement
  • Extend after call work (ACW) timeout settings to digital channels
  • Agent requested after call work (ACW) option
  • After call work (ACW) analytics for callbacks improvement
  • Genesys Cloud Dialog Engine Bot Flows and Genesys Digital Bot Flows Dutch support
  • Genesys natural language understanding (NLU) improvements

Integrations

  • Genesys AppFoundry improvements

Deprecations and announcements

  • Static data actions for web service data actions integration
  • Genesys Predictive Engagement on Genesys Engage hybrid solutions deprecation

View details

July 13, 2022

Collaborate

  • Genesys Cloud video chat setting improvements

Communicate

  • Introducing BYOC Premises Customer Hardware Solution
  • Additional LATAM numbers for Genesys Cloud Voice in US, Canada, and EMEA

Contact center

  • Topic trends summary and detail views
  • Agent ACD skills and language proficiency routing improvement
  • Improved default program list in speech and text analytics settings
  • Japanese voice transcription support

Deprecations

  • Website visitor count API change

View details